FAQs
Q: What do I do if I am missing a piece of my puzzle?
A:We are very sorry to hear that you have experienced a problem with our product. Because no two puzzles are cut exactly the same it is impossible for us to send you individual replacement pieces. However, we will be happy to replace the puzzle you have purchased.
In order to receive your replacement puzzle, you will need to remove and send the proof of purchase UPC barcode and item number from the box. Send this information, along with your name, address, and a brief description of the problem to: support@braintreegames.com
We will make every attempt to send you the same puzzle that you purchased. However, should the product you purchased be something that we no longer manufacture, we will send you a similar title.
Q: I am missing part of my order. Where is it?
A:We apologize for the delay. As for our frames, they come pre-packaged and ship separately of other items you may have ordered. There is a chance it may have been separated and delayed. Please allow a couple of extra days for the frame to arrive.
Also, depending on the size of your order it may have been packages separately and therefore may have been separated and delayed from your complete order by the carrier. Please allow a couple of extra days for your items to arrive. If you still have not received your complete order, please email us at support@braintreegames.com We will do our best to track down your order and ensure its delivery.
Q: I received something other than what I ordered.
A:We appreciate you taking the time to inform us. We, at Brain Tree take your feedback very seriously. Please email us at support@braintreegames.com Please include a brief description of your problem.
Again, please accept our apology for any inconvenience this has caused you.
Q: Can you make an individual puzzle of my personal picture?
A: Brain Tree does not have the ability to make puzzles of personal pictures.
Q: Do I have to pay sales tax?
A: Sales tax is determined by the tax rate of the shipping address.
Q: How do I get a catalog?
A:Yes, we do offer softcopy catalogs to private individuals. please email us at support@braintreegames.com
Q: How can I contact you?
A:You can find Brain Tree contact information by clicking on the "Contact Us" menu at the bottom of the page. Retail distributors please contact your personal Sales Representative directly at support@braintreegames.com or +91 9036644441
Q: How can I contact you?
A:You can find Brain Tree contact information by clicking on the "Contact Us" menu at the bottom of the page. Retail distributors please contact your personal Sales Representative directly at support@braintreegames.com or +91 9036644441
Q: Can I order your products online from anywhere in the world ?
A: Yes, we currently ship to addresses all over the world, with the minimum order and the shipping charges are extra
Q: Wholesale Buyer Program
A:If you would like to become a Wholesale buyer for Brain Tree Puzzle please contact us at : support@braintreegames.com Or you can call us directly at +91 9036644441 , and we will connect you with a Brain Tree sales rep. Thanks for your interest and we look forward to hearing from you!